Privacy Policy
Last updated: 12/10/2025
1. Information we collect
We collect information you provide directly when:
- You complete the personalized song order form
- You make a payment through Mercado Pago
- You contact us by email or phone
Personal information we collect:
- Name of the song recipient
- Relationship with the recipient
- Special occasion (optional)
- Musical preferences (genre, mood, voice type)
- Lyrics customization (optional)
- Deadline (optional)
- Payment information (processed by Mercado Pago)
2. How we use your information
We use the collected information to:
- Create your personalized song
- Process your payment
- Communicate with you about your order
- Deliver your song by email
- Provide customer support
- Improve our services
3. Sharing information
We do not sell, rent or share your personal information with third parties, except:
- Mercado Pago: To process payments securely
- When required by law
4. Data security
We implement technical and organizational security measures to protect your information:
- Encryption of data in transit and at rest
- Restricted access to personal information
- Regular monitoring of security systems
- Staff training on data privacy
5. Data retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes described in this policy
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
6. Your rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request portability of your data
7. Cookies and similar technologies
We use cookies and similar technologies to improve your experience on our website. You can control cookies through your browser settings.
8. Changes to this policy
We may update this Privacy Policy occasionally. We will notify you of significant changes by posting the new policy on this page.
9. Contact
If you have questions about this Privacy Policy, you can contact us at: