Refund Policy - Gift that Song

⚠️ No Refunds Policy

Once the song creation process has begun, we do not offer refunds. This is because our musicians have already begun working on your personalized song and the creative work cannot be reversed.

1. No Refunds Policy

Due to the personalized and creative nature of our service, we do not offer refunds once the creation process has begun. This is because:

Each song is unique and created specifically for you
Our musicians invest time and creativity in each project
Creative work cannot be reversed or reused
Resources have already been allocated to the project

2. Revisions Policy

We include up to 3 free revisions for your personalized song. These revisions allow you to request minor adjustments to ensure your satisfaction.

Conditions for revisions:

Revisions must be requested within 7 days of delivery
Requested changes must be reasonable and not completely alter the song
Changes that require recreating the song from scratch are not allowed
Revisions are processed within 24-48 hours
Once the 3 free revisions are exhausted, no additional changes are offered

3. Special Cases

3.1 Technical Issues

If you experience technical issues with downloading or playing your song, we will work with you to resolve them at no additional cost.

3.2 Delivery Delays

If your song is delivered after the promised time (48 hours standard or 24 hours express), we offer:

20% discount on your next order
Free express delivery on your next order
Additional credit for future purchases

4. Available Alternatives

If after the 3 free revisions you are not satisfied, we offer the following alternatives:

100% credit for a new personalized song
50% discount on your next order
Additional services at no cost (such as express delivery)

5. Contact Process

5.1 Revision Request

To request a revision of your song, contact us specifying what changes you want. We will process up to 3 free revisions within 7 days of delivery.

5.2 Alternatives

If after the 3 free revisions you are not satisfied, we can offer you credits or discounts for future purchases.

6. Contact

For inquiries or to resolve any issues, contact us at:

Email: hola@giftthatsong.com
Subject: "Revision - #[order number]" to request changes
Subject: "Inquiry - #[order number]" for other inquiries

💡 Tip

To ensure your satisfaction, we recommend being specific in your requirements when placing the order. Remember that you have up to 3 free revisions to adjust your song, but it is important to request them within 7 days of delivery.